Ticket Management System
Streamline Support Operations with KayeAI's Intelligent Ticketing
Transform your customer support workflow with KayeAI's integrated Ticket Management System. Our AI-powered ticketing solution helps your team organise, prioritise, and resolve customer inquiries efficiently while maintaining a seamless experience for your customers.
Key Features
Powerful capabilities designed to transform your customer support experience
AI-Powered Resolution Suggestions
KayeAI doesn't just route tickets it helps solve them. Our AI Assistant analyses incoming tickets and suggests relevant solutions based on your knowledge base and past resolutions.
AI-Generated responses
Get AI-recommended answers to common questions
Knowledge base integration
Leverage your existing knowledge resources for faster resolutions
Copilot assistance
Receive AI-generated draft answers that agents can review and customise
Integration Capabilities
Our Ticket Management System works seamlessly with your existing tools and workflows.
API Access
Build custom workflows with our developer-friendly API, connecting to your existing tech stack
How It Works
A streamlined process designed for efficiency and customer satisfaction
Ticket Creation
Support requests arrive via chat widget or web form
AI Processing
Our system analyses, categorises, and prioritises each ticket
Resolution
Support agents review AI suggestions and resolve the issue
Follow-up
Automatic customer notifications are sent
Knowledge Capture
Valuable solutions are preserved in your knowledge base
Frequently Asked Questions
Everything you need to know about our Ticket Management System