Ticket Management System
Streamline Support Operations with KayeAI's Intelligent Ticketing
Transform your customer support workflow with KayeAI's integrated Ticket Management System. Our AI-powered ticketing solution helps your team organise, prioritise, and resolve customer inquiries efficiently while maintaining a seamless experience for your customers.
Key Features
AI-Powered Resolution Suggestions - Copilot
KayeAI doesn't just route tickets it helps solve them. Our AI Assistant analyses incoming tickets and suggests relevant solutions based on your knowledge base and past resolutions.
AI-Generated responses: Get AI-recommended answers to common questions
Knowledge base integration: Leverage your existing knowledge resources for faster resolutions
Copilot assistance: Receive AI-generated draft answers that agents can review and customise
Smart Ticket Categorisation
Our AI Assistant automatically categorises incoming support requests based on content analysis, ensuring tickets are routed to the right team members from the start. With intelligent ticket typing and priority assignment, your team can focus on what matters most.
Automatic type classification: System identifies ticket types to streamline workflow
Priority assignment: Critical issues get immediate attention with automatic priority flags
Status tracking: Monitor ticket progression from open to resolved with clear status indicators
Seamless Collaboration
Enable your support team to work together efficiently with collaborative tools designed to improve ticket resolution times.
Team assignment: Assign tickets to specific team members based on expertise
Internal comments: Collaborate on complex issues without customer visibility
Linked tickets: Connect related issues to provide consistent solutions and track recurring problems
Comprehensive History & Analytics
Gain valuable insights into your support operations with detailed ticket history and performance analytics.
Complete audit trail: Track all ticket interactions, comments, and status changes
Resolution time metrics: Measure and improve your team's response efficiency
Recurring issue identification: Spot patterns to address underlying problems
Real-Time Customer Communication
Keep customers informed throughout the support process with automated updates and seamless communication channels.
Email notifications: Automatic updates when ticket status changes
Chat integration: Transition from AI chat to human-supported tickets without losing context
Customer feedback: Collect valuable insights on resolution quality
Ticket-to-Knowledge Base Conversion
Turn valuable support interactions into reusable knowledge that benefits all customers.
One-Click KB Addition: Convert resolved tickets into knowledge base articles
Content Enrichment: Automatically tag and categorise new knowledge content
Continuous learning: Improve your AI Assistant's capabilities with each resolved ticket
Integration Capabilities
Our Ticket Management System works seamlessly with your existing tools and workflows.
API Access: Build custom workflows with our developer-friendly API
How It Works
Ticket Creation
Support requests arrive via chat widget, or web form
AI Processing
Our system analyses, categorises, and prioritises each ticket
Resolution
Support agents review AI suggestions and resolve the issue
Follow-up
Automatic customer notifications
Knowledge Capture
Valuable solutions are preserved in your knowledge base
Ready to Transform Your Customer Support?
Streamline your support operations, reduce response times, and improve customer satisfaction with KayeAI's intelligent Ticket Management System.