Helpdesk and ticket management
When a request needs a person, the agent hands it to the right team with the full conversation
Transform your customer support workflow with KayeAI's integrated Ticket Management System. Our AI-powered ticketing solution helps your team organise, prioritise, and resolve customer inquiries efficiently while maintaining a seamless experience for your customers.
Free demo. No credit card required.
Support inbox
Sorted and prioritised by AI
- Urgent
Refund for a cancelled booking
#1042 · WhatsApp
- AI resolved
How do I reset my password?
#1041 · Web chat
- Open
Invoice shows the wrong company name
#1040 · Email
- AI resolved
Do you deliver to Northern Ireland?
#1039 · Web chat
Key Features
Powerful capabilities designed to transform your customer support experience
AI-Powered Resolution Suggestions
KayeAI doesn't just route tickets it helps solve them. Our AI agent analyses incoming tickets and suggests relevant solutions based on your knowledge base and past resolutions.
AI-Generated responses
Get AI-recommended answers to common questions
Knowledge base integration
Leverage your existing knowledge resources for faster resolutions
Copilot assistance
Receive AI-generated draft answers that agents can review and customise
#1042 Refund for a cancelled booking
Grace N. · via WhatsApp
My booking for Saturday was cancelled. When will I get my money back?
Suggested reply
Sorry about the cancellation, Grace. Your refund has been approved and will reach your original payment method within 5 working days.
Based on: Refund policy · 3 similar resolved tickets
Integration Capabilities
Our Ticket Management System works seamlessly with your existing tools and workflows.
API Access
Build custom workflows with our developer-friendly API, connecting to your existing tech stack
How It Works
A streamlined process designed for efficiency and customer satisfaction
Ticket Creation
Support requests arrive via chat widget or web form
AI Processing
Our system analyses, categorises, and prioritises each ticket
Resolution
Support agents review AI suggestions and resolve the issue
Follow-up
Automatic customer notifications are sent
Knowledge Capture
Valuable solutions are preserved in your knowledge base
Ready to Transform Your Customer Support?
Streamline your support operations, reduce response times, and improve customer satisfaction with KayeAI's intelligent Ticket Management System.
Frequently Asked Questions
Everything you need to know about our Ticket Management System