AI Customer Insights & Advanced Analytics Reports | KayeAI - KayeAI - GPT-Powered AI Customer Service Automation & Multilingual Support

Identify what matters most to your customers and spot emerging patterns in their conversations.

01
Frequently discussed topics
Identify the most common customer concerns with exact counts and percentages.
02
Recurring pain points
Track unresolved issues that frequently appear across conversations.
03
Emerging trends
Discover new topics and requests that signal evolving customer needs.
04
Feature requests & product insights
Capture valuable user suggestions that could shape future updates.

Understand the emotional tone of customer interactions and identify key factors that influence satisfaction.

01
Customer sentiment distribution
Get a clear breakdown of positive, neutral, and negative conversations.
02
Common frustration triggers
Identify issues causing dissatisfaction, supported by real user quotes and timestamps.
03
Correlation insights
Analyze how factors like conversation length impact sentiment.

Not every customer query gets resolved instantly. KayeAI's analytics pinpoint knowledge gaps and AI limitations.

01
Most common unanswered questions
Identify topics where the AI struggled to respond.
02
User expectations & phrasing patterns
Recognize query structures that challenge the AI.
03
Domain-specific knowledge gaps
Uncover areas where additional training or data enrichment is needed.
04
Potential improvements
Gain AI enhancement recommendations based on recurring unanswered queries.

Discover how customer conversations directly impact your business and identify opportunities for growth.

01
Product & feature enhancement opportunities
Spot recurring feedback on missing functionalities.
02
Service quality & AI response gaps
Track customer service challenges related to AI handling.
03
Competitor mentions & industry trends
Extract intelligence from customer conversations referencing competitors.
04
Revenue-driving signals
Identify inquiries related to pricing, product availability, or purchasing intent.

Receive actionable recommendations prioritized by impact and feasibility to improve your AI and customer experience.

01
High-priority action items
Receive 3-5 key improvements ranked by frequency and business impact.
02
green metrics
Understand the key indicators for tracking improvements.
03
Implementation roadmap
Get immediate, short-term, and long-term suggestions for better AI and customer service alignment.

Advanced Analytics Report