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Analytics Reports
Turn conversations into business intelligence.
Gain Actionable Business Insights with KayeAI
KayeAI's Analytics Reports go beyond standard customer service metrics, providing deep insights into how customers interact with your AI Assistant. Every week, stakeholders receive a comprehensive report detailing conversation trends, sentiment analysis, unanswered queries, and key business impact areas helping your business refine customer engagement, improve AI performance, and identify new revenue opportunities.
What our analytics reports cover
1Top Trends & Patterns
- •Frequently discussed topics - Identify the most common customer concerns with exact counts and percentages.
- •Recurring pain points - Track unresolved issues that frequently appear across conversations.
- •Emerging trends - Discover new topics and requests that signal evolving customer needs.
- •Feature requests & product insights - Capture valuable user suggestions that could shape future updates.
2Sentiment Analysis
- •Customer sentiment distribution - Get a clear breakdown of positive, neutral, and negative conversations.
- •Common frustration triggers - Identify issues causing dissatisfaction, supported by real user quotes and timestamps.
- •Correlation insights - Analyze how factors like conversation length impact sentiment.
3Unanswered Questions Analysis
Not every customer query gets resolved instantly. KayeAI's analytics pinpoint knowledge gaps and AI limitations:
- •Most common unanswered questions - Identify topics where the AI struggled to respond.
- •User expectations & phrasing patterns - Recognize query structures that challenge the AI.
- •Domain-specific knowledge gaps - Uncover areas where additional training or data enrichment is needed.
- •Potential improvements - Gain AI enhancement recommendations based on recurring unanswered queries.
4Business Impact Insights
- •Product & feature enhancement opportunities - Spot recurring feedback on missing functionalities.
- •Service quality & AI response gaps - Track customer service challenges related to AI handling.
- •Competitor mentions & industry trends - Extract intelligence from customer conversations referencing competitors.
- •Revenue-driving signals - Identify inquiries related to pricing, product availability, or purchasing intent.
5Priority Recommendations
- •High-priority action items - Receive 3-5 key improvements ranked by frequency and business impact.
- •Success metrics - Understand the key indicators for tracking improvements.
- •Implementation roadmap - Get immediate, short-term, and long-term suggestions for better AI and customer service alignment.