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Privacy Policy

Effective Date: 02 March 2025

1. Introduction

Welcome to KayeAI, trading name of Sendik Ltd ("Company", "we", "our", "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software-as-a-service (SaaS) platform, or otherwise interact with us. This policy applies to all personal data processed by KayeAI, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.

2. Information We Collect

  • Identity Data: name, title, date of birth, and gender.
  • Contact Data: email address, phone number, billing address, and business name.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: information about how you use our website, platform, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Information

We use your personal data only when legally permitted. Most commonly, we will use your data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service providers and processors who support our business operations, such as hosting, analytics, payment processing, customer support, and IT services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Regulators and government authorities, when legally required or to protect our legal rights.
  • Third parties in connection with any business restructuring, merger, sale, or acquisition.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it in accordance with our data retention policy.

6. Your Rights

Under the UK GDPR, you have the following rights with respect to your personal data:

  • Right of access: You have the right to request copies of your personal data.
  • Right to rectification: You have the right to request correction of inaccurate or incomplete data.
  • Right to erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to restrict processing: You have the right to request that we limit the processing of your personal data, under certain conditions.
  • Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

7. International Data Transfers

We may transfer your personal data to countries outside the United Kingdom. Where we do so, we ensure appropriate safeguards are in place to protect your personal data, including standard contractual clauses approved by the UK ICO or transfers to countries with adequate data protection laws.

8. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include encryption, access control, regular audits, and staff training. Access to your data is limited to those employees, agents, contractors, and third parties who have a business need to know and are under a duty of confidentiality.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Sendik Ltd
1 Derwent Business Centre, Clarke Street, Derby, England, DE1 2BU
Email: info@kayeai.com

We may update this policy from time to time to reflect changes in legal or regulatory obligations, or in the way we handle your personal data. Please review this page periodically for the latest information on our privacy practices.